Terms & Conditions

(Last updated 18-08-2025)

These Terms & Conditions form a contract between the client/patient (referred to as “you,” “your,” or “yours”) and the clinic, Toward Health (referred to as “we,” “us,” or “our”).

Acceptance of Terms
By booking, attending, or receiving any in-person or remote services from Toward Health, you accept and agree to these Terms & Conditions.

1. Scope of Services

We provide holistic, intuitive, and energetic healing modalities/services, which may include:

• Conversation and observations on personal or emotional matters, including trauma and nervous system health; no subject is considered off limits or excluded from the sessions offered.

• Psychological or deep psychology subjects may arise, potentially bringing to light matters the client was previously unaware of; this is a normal and expected part of sessions.

• Physical bodywork techniques, including joint mobilisation or “cracking,” soft tissue and organ release, and other hands-on methods such as light touch, deep touch, or no-touch approaches. 

• Energetic and spiritual, soul-based approaches, along with intuitive work delivered through each practitioner’s unique abilities, skills, experience and individual talents/gifts.

• Sessions for humans of all ages (including babies, children, and adults) and, when appropriate, for animals.

• Suggestions for supplements, herbal remedies, and other methods, which may include detox programmes, liver or heavy metal cleanses, parasite protocols, tailored nutrition, yoga, reading, exercise and rest.

• Remote services are also available, allowing clients to receive sessions at a distance via video call, phone, or other agreed platforms.

We do not claim to provide medical diagnosis or medical treatment. All sessions are complementary in nature and are never a substitute for medical advice, diagnosis, or treatment by a qualified healthcare professional. In the scope of your care with us, we may provide what appears to be medical observations or use medical terminology. We do not act as a substitute for a doctor. All observations and any form of assessment we offer should be considered separate from a doctor’s findings.

2. Consent

All work is carried out with your consent  or your parent/guardian consent. Consent is an ongoing process in which we ensure patients are aware of what may occur during a session. Our approach to consent is intuitive, conversational, and tailored to the unique character of each practitioner and each patient. We do not follow a formalised script, but you are encouraged to ask questions, express preferences, or withdraw consent at any time. For every new patient, before your first appointment, we provide a brochure explaining what might happen during a session. This is available in the clinic as well. 

3. Health Disclaimer & Medical Responsibility

We do not claim to cure or guarantee any specific outcome. The body heals itself; our role is to support and facilitate the natural process through our work described in the “Scope of Services.”

If, in our professional opinion, we identify a matter of concern that may require medical evaluation, we will recommend you consult a doctor or other qualified healthcare provider. This may be so they can work alongside us, or to ensure that any potentially serious condition is appropriately addressed.

Some of our staff are medically trained; each practitioner acts within their own knowledge and skill set. We always strongly encourage second opinions when there is uncertainty or concern. Patients are responsible for following up on any medical advice given by their doctor, other healthcare professional, or by us. 

4. Payment, Cancellation & Refund Policy

4.1 Payment Terms

• Payment is generally taken after treatment unless agreed otherwise.

• For first consultations, payment may be taken in advance.

• We reserve the right to request full or partial payment in advance for any booking.

• Accepted payment methods may vary, but we currently accept card payments, cash, or mutually agreed service exchanges.

• For charity work, there is no expectation of payment. 

4.2 Cancellations & Refunds

• If payment has been taken in advance, cancellations made more than 48 hours before the scheduled appointment will be refunded in full.

• Cancellations made within 24 hours of the scheduled appointment may be charged in full or part at our discretion.

• No-shows (failure to attend without notice) may be charged in full at our discretion.

4.3 Late Arrivals

• If you arrive late, we may shorten or cancel the session.

• You remain liable for the full session fee in these cases.

• Please aim to arrive at least 10 minutes before your scheduled appointment.

4.4 Recovery of Unpaid Fees

• Overdue: If payment is not received within 7 days of the due date, we may take steps to recover the outstanding amount (e.g., reminders, formal notices, or legal recovery).

• Admin fee: We may charge you a reasonable administration fee for overdue accounts, currently £50 per matter.

·         Arbitration carve-out: The obligation to use arbitration for disputes does not apply to claims brought by us to recover unpaid fees.

4.5 Discretion

• Enforcement of the above policies is at our sole discretion. We aim to be reasonable and will consider individual circumstances.

5. Governing Law & Jurisdiction

These Terms & Conditions, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. By booking a session, you agree that any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales, regardless of your location or nationality.

6. Confidentiality, Privacy & Communication

6.1 Confidentiality and Privacy

We respect patient’s privacy and handle your personal information in accordance with our Privacy Policy, which complies with UK data protection law (GDPR). During sessions, all personal information you share is treated as confidential, except where disclosure is required by law or necessary to prevent serious harm. For full details, please refer to the Privacy Policy available via our website.

6.2 Communications
We may communicate with you via email, text message, written documents, telephone, WhatsApp, or any other communication services used in the course of our practice, and by engaging with us you agree to this.

6.3 Peer Consultation:
To enhance the quality of care, we may seek help or peer consultation with trusted doctors & practitioners. Our practitioners do this using de-identified information only (no names, contact details, dates of birth, photos/recordings, or other details that could reasonably identify you). By engaging our services, you acknowledge and agree to this limited use of de-identified information.

7. Patient Responsibilities

7.1 Responsibilities & Partnership

Our work together is based on trust. We take what you share at face value and work with it as part of the healing process. We don't judge or give opinions. Whether what you share reflects objective facts or your own subjective reality; our focus is always on your health and journey, not on debating “truth”, the “right”, or the “wrong”.

You are responsible, together with any carers, family, or other support, for following up on any advice or recommendations provided. While we want and expect results, we are not responsible for the outcome or the speed of progress, we do not deliver false promises or hope for a magical cure. If you choose not to follow advice, withhold information, or provide inaccurate information even unintentionally, we cannot be held responsible for the consequences.

We are happy to work with all aspects of the human experience, including altered states of mind or perception. However, outside our session(s), responsibility for your personal safety, medical care, and practical matters rests with you and your support network.

7.2 Chaperone

You may request that a chaperone be present during your session. In certain circumstances, we may also require a chaperone to be present, either provided by us or arranged by you. We offer a female chaperone service at our clinic in Bristol; however, availability cannot be guaranteed at short notice or on the day. If you wish to request our chaperone, please provide at least 48 hours’ notice before your appointment.

8. Touch & Boundaries

All touch is performed with professional intent and with ongoing communication and consent.

8.1 Areas Avoided Our practitioners avoid touching the following areas:

• Genitals and the pubic area beneath the pubic symphysis

• Breasts (in women)

• The anal areas

8.2 Sensitive Areas Bodywork may involve contact near sensitive areas, for example:

• The groin or upper thigh, close to but not on the pubic symphysis.

• The area between the belly button and the pubic symphysis.

• The sternum or area just beneath the clavicle.

• The eyes, armpits, and areas around the throat, mouth and nose.

• The coccyx and buttocks.

In regard to any treatment on the genitals or breasts, such work may be performed through the patient’s own hand, with the practitioner’s hand never making direct contact with these areas.

In all such cases, your consent is obtained before proceeding. You may withdraw consent at any time.

8.3 Oral Treatments On rare occasions, treatment may involve the mouth area; for example, work relating to the palate, tongue, or teeth. These treatments are only carried out with specific consent and may involve:

• Recording of consent.

• With appropriate hygiene measures observed. 

8.4 Internal Techniques We do not currently provide or offer any internal treatment (meaning anal or vaginal).

9. Risks, Reactions & Limitation of Liability

9.1 Possible Reactions Healing and bodywork can sometimes produce physical, emotional, spiritual, psychological, or psychiatric reactions during or after treatment. These may include temporary or longer-lasting discomfort, “healing crises,” mood changes, shifts in perception, or other responses. It is not always possible to determine whether any reaction is attributable to our services, other life factors, or unrelated circumstances.

9.2 Communication If you experience anything of concern during a session, please let us know immediately so that relevant adjustments, observations, and support can be offered. If something arises after your sessions don't hesitate to contact us we encourage communication. 

9.3 Transformational Effects
As part of our work, you may experience significant changes in your perceptions, emotions, behaviours, ways of speaking, or sense of self. We have facilitated and witnessed many profound shifts and transformations in our patients. By engaging in this process, you acknowledge and agree that such transformations may occur.

9.4 Responsibility for Outcomes We cannot accept liability for any outcome or reaction to treatment that is outside our control. By trusting us in your health journey, you accept responsibility for your own health and well-being, including any decision to follow or not follow the recommendations given.

10. Complaints & Dispute Resolution

Resolving disputes and supporting you on your journey matters to us, we always aim for an amicable resolution.

10.1 If You Are Unhappy Any grievance arising from conversations, recommendations, or treatment modalities shall be addressed through binding arbitration or settlement. Such grievances must be raised within two weeks of the event; after this period, the matter will be considered null and void.
Within this two-week window, you are entitled to a refund of 100% of the amount paid for the relevant service and/or session(s), which will represent full and final settlement of the dispute.

10.2 Continuing the Therapeutic Relationship Raising a complaint or receiving a refund does not prevent you from returning to the practice in the future, whether shortly afterwards or much later. This rests at our discretion. 

10.3 Limit of Compensation Any attempt to obtain or demand funds beyond the original cost of the service shall be limited to a maximum of £1,000. No restitution beyond will ever be made under this agreement.

10.4 Arbitration If a disagreement between you and us cannot be resolved or settled amicably, you may refer the dispute to arbitration. You may not take any legal action against us before the arbitrator has reached a decision.

Arbitration will be conducted with the assistance of mutually agreed independent practitioner, lawyer, barrister, or another suitably qualified person.

Arbitration, including the choice of arbitrator, will be carried out in accordance with the law at the time. You will be liable for 100% of the upfront cost of initiating the arbitration.

10.5 Public Statements & Conduct

Non-Disparagement After Resolution

Once any dispute has been resolved through the complaints and dispute resolution process, including arbitration, both parties agree not to make, publish, or communicate any statements (whether written, verbal, or online) that could reasonably be understood as defamatory, derogatory, or damaging to the other party. This obligation is binding and forms part of the settlement of any dispute.

Ongoing Non-Disparagement
You agree not to make, publish, or communicate any false, misleading, or defamatory statements about us, the practice, its practitioners, or its services at any time. This obligation applies at all times. Nothing in this clause prevents fair and honest comment based on your personal experience.

You agree to promptly remove or correct false or defamatory statements upon our reasonable request.

Consequence for breach of contract

In the event of a breach of this contract, the breaching party will be required to repay any refund or settlement received, plus an additional £1,000. The breaching party will also be liable for any further damages and/or fees arising from breach of contract and/or defamation.

11. Final Provisions

11.1 Entire Agreement These Terms & Conditions constitute the entire agreement between us and replace any previous agreements, understandings, or discussions, whether written or verbal.

11.2 Severability If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.

11.3 Changes to These Terms We may update these Terms & Conditions from time to time. The latest version will always be available on the website or provided on request. The updated Terms apply to all clients, past and present, from the date they are published. By continuing to book or attend sessions or use our services after an update, you agree to the new Terms.