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Terms & Conditions

“Toward Health” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31/01/2024.

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Cancellation policy

CANCELLATIONS​

Let us know a minimum of 48h before your appointment. Call us on 01179111771. 

Cancellation policy only covers cancellation made over the phone or through our live chat services.

Cancellation needs to be made during the working days to give us a chance to offer your appointment to our patients.

Emails cancellation require a minimum of 4 working day and have to be addressed at info@towardhealth.co.uk

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You may not reschedule an appointment indefinitely; we allow a maximum of three reschedulings of a single appointment no further than 1 month from the initial appointment. Exceptions might be made at our discretion.

Payment for treatment sessions

PAYMENT​

Online booking payment is guarantee within our cancellation terms.

Payment might be required in advance at our discretion.

Payments accepted: card or cash.

Complaints policy

COMPLAINTS​

Toward Health values the views of all patients, and welcomes comments, complaints, and suggestions from all our patients. We endeavour to provide a service of the highest standard at all time, for all our service our commitment is to achieve the best progress with our patients by working with them in partnership to best meet their needs.

The clinic director will ensure that all comments and suggestion considered and analysed.

Below is an outline of our complaint policy.


Patients are encouraged to provide us with feedback, at the time when the patient wishes to make a complaint; the problem will be managed directly with the clinic principal may be supervised depending on the nature of the complaint.

Formal complaints are to be made through writing (letter or email).

Email at info@towardhealth.co.uk or letter to 27 Jubilee road BS4 2LR, Bristol UK.

If a patient raises a verbal complaint with us we will attempt to deal with it on the day, if the problem is not solved on the day, the staff will have the clinic director contact you or will advise you to refer to the formal complaint procedure. When the company director is away, delays may occur.


All complaint will receive a written confirmation via email within 7 working days of receiving the complaint.


Then a full response will be made in writing within 20 working days upon receiving the complaint.
A report of the complaint will lead to a report that will be kept archived and reviewed annually to provide the best possible care to our patients.
At Toward Health we acknowledge complaint as a matter of the utmost importance, and we are committed to rectifying anything that may cause concern to our patients.

Should we fail to resolve your complaint amicably the clinic director will advise you of further complaint channel you can use.

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