Terms of Use
These Terms of Use apply to the services provided by Toward Health, including any use of our website, appointments, or communications. By using our services, you agree to these terms.
1. Who We Are
We are a UK-based healthcare provider:
Toward Health
27 Jubilee Road, Bristol, BS4 2LR
info@towardhealth.co.uk
www.towardhealth.co.uk
2. Using Our Services
Our services are for health and wellbeing purposes and are not a replacement for emergency or specialist medical care. By using our services, you agree to:
Provide accurate and relevant information about your health
Treat all staff and communications with respect
Use the services for lawful and appropriate purposes
3. Feedback and Issues
We aim to deliver high-quality care and ask that patients provide any feedback immediately so we can work together for a solution.
However, if you have any concerns, dissatisfaction, or feedback about our services, you are responsible for letting us know within 14 days (2 weeks) of the relevant appointment or service.
This helps us address any issues quickly and fairly. Feedback after this period may be more difficult to investigate or respond to.
4. Appointments and Cancellations
You can book via email, phone/whatsapp or on our online booking system.
We ask for at least 24 hours’ notice for cancellations or reschedules.
Late cancellations or missed appointments may result in a charge.
5. Fees and Payments
Our standard fee is £100 for the 1st consultation, and £70 (1hr) or £50 (40m) per session.
Payment is due at the time of the session.
Accepted payment methods are card payment or cash.
6. Confidentiality and Privacy
We keep your personal information secure and confidential.
Please see our separate Privacy Policy for more on how we handle your data.
7. Service Limitations
We do not provide:
Emergency services
Diagnoses or treatments outside our professional scope
Services to individuals under the influence of drugs or alcohol at the time of session
Although rare, we may decline or discontinue treatment if there are safety, ethical, or professional concerns.
8. Website Use (if applicable)
If you use our website, you agree not to:
Copy or share content without permission
Use the site unlawfully or for harmful purposes
Upload viruses or disrupt the site
We are not responsible for the content of any external links.
9. Changes to These Terms
We may update these terms as needed. The current version will always be available at our clinic or on our website.